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	<title>Louise Ferguson &#187; User experence</title>
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	<link>http://louiseferguson.com</link>
	<description>City of Bits</description>
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		<title>Bread</title>
		<link>http://louiseferguson.com/blog/2009/09/03/bread/</link>
		<comments>http://louiseferguson.com/blog/2009/09/03/bread/#comments</comments>
		<pubDate>Thu, 03 Sep 2009 13:32:10 +0000</pubDate>
		<dc:creator>Louise</dc:creator>
				<category><![CDATA[Domestic]]></category>
		<category><![CDATA[Food]]></category>
		<category><![CDATA[User experence]]></category>

		<guid isPermaLink="false">http://louiseferguson.com/?p=1619</guid>
		<description><![CDATA[I normally buy bread from local specialists (East Dulwich Deli being a favourite &#8211; great local-made breads, if a bit of a trek) or Waitrose/Ocado (some of it tolerable, for the freezer).
So I&#8217;m out of bread, and on my way back from somewhere or other I buy something from Sainsbury&#8217;s. Oh dear. The packaging claims [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>I normally buy bread from local specialists (East Dulwich Deli being a favourite &#8211; great local-made breads, if a bit of a trek) or Waitrose/Ocado (some of it tolerable, for the freezer).</p>
<p>So I&#8217;m out of bread, and on my way back from somewhere or other I buy something from Sainsbury&#8217;s. Oh dear. The packaging claims it&#8217;s &#8216;Taste the difference&#8217; Slow Fermented Rye, Sunflower and Honey. But lunch today proves it&#8217;s tasteless brown cardboard.</p>
<p><img class="aligncenter size-full wp-image-1621" title="bread3" src="http://louiseferguson.com/wp-content/uploads/2009/09/bread3.jpg" alt="bread3" width="500" height="375" /></p>
<p>I&#8217;m sure Tesco &#8211; or any of the other industrial retailers &#8211; is no better.</p>
<p>There is something fundamentally wrong with the the Chorleywood Bread Process (CBP), the &#8216;no-time method&#8217; used to make 80% of the UK&#8217;s bread these days. It is a peculiar feature of the industrialisation of our food since 1960, and it led to a restructuring of the entire industry in this country. It&#8217;s clearly super cheap for the producers. But the resulting product holds no fascination for me. CBP bread may have volume, and the bread may have &#8216;keeping qualities&#8217;, but it is tasteless, texture-free pap. As Diane Dunae has pointed out elsewhere, there&#8217;s more texture in a bathroom sponge while &#8220;CBP bread doesn’t taste of anything much at all, not even yeast.&#8221; I would really rather go hungry.</p>
<p>So much for the advances of technology and civilization. We have clearly &#8211; in the UK &#8211; gone backwards when it comes to the taste and texture of anything (vast generalisation, but not undeserved).</p>
<p>I&#8217;ve been seriously thinking of getting into my own bread-making, owing to the downhill slide in alternatives, and this encounter is the impetuous I need: I cannot eat this garbage any longer, even if only occasionally. If I&#8217;m out of proper bread I need to be making my own; or I need to be making my own in any case.</p>
<p>So I&#8217;ve acquired a copy of <a href="http://en.wikipedia.org/wiki/Elizabeth_David" target="_blank">Elizabeth David&#8217;s</a> <em>English Bread and Yeast Cookery</em> (published in 1977 &#8211; she was decrying CBP even then) and shall be making the most of my new, bread-ready oven. Let me know if you&#8217;d like to join me, share recipes or whatever.</p>
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		<title>On hold, in a queue</title>
		<link>http://louiseferguson.com/blog/2009/09/02/on-hold/</link>
		<comments>http://louiseferguson.com/blog/2009/09/02/on-hold/#comments</comments>
		<pubDate>Wed, 02 Sep 2009 17:21:19 +0000</pubDate>
		<dc:creator>Louise</dc:creator>
				<category><![CDATA[User experence]]></category>

		<guid isPermaLink="false">http://louiseferguson.com/?p=1606</guid>
		<description><![CDATA[I was amazed that I&#8217;d missed Pets, originally broadcast on Channel 4 in the early noughties, and I only found the programmes through seeing a multimedia piece by Hexstatic at Big Chill last month.
So I&#8217;ve been furiously catching up. Many episodes are available on YouTube (unless you&#8217;re in Shanghai), such as this episode On Hold, [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>I was amazed that I&#8217;d missed <a href="http://en.wikipedia.org/wiki/Pets_%28TV_series%29" target="_blank">Pets</a>, originally broadcast on Channel 4 in the early noughties, and I only found the programmes through seeing a multimedia piece by <a href="http://en.wikipedia.org/wiki/Hexstatic" target="_blank">Hexstatic</a> at <a href="http://www.bigchill.net/festival" target="_blank">Big Chill </a>last month.</p>
<p>So I&#8217;ve been furiously catching up. Many episodes are available on YouTube (unless you&#8217;re in Shanghai), such as this episode <a href="http://www.youtube.com/watch?v=crqqXgKWt4w&amp;feature=related" target="_blank">On Hold</a>, about being held in a queue on the phone.</p>
<p>In a similar vein, the Consumerist carries a <a href="http://consumerist.com/5350736/customer-bills-companies-for-time-wasted--pret-a-manger-actually-pays-up" target="_blank">story today</a> about Pret customer Paul McCrudden and the invoice he sent the company for time wasted queuing. Pret sent him a cheque in recompense. Result.</p>
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		<title>Managing expectations</title>
		<link>http://louiseferguson.com/blog/2009/08/31/managing-expectations/</link>
		<comments>http://louiseferguson.com/blog/2009/08/31/managing-expectations/#comments</comments>
		<pubDate>Mon, 31 Aug 2009 13:10:29 +0000</pubDate>
		<dc:creator>Louise</dc:creator>
				<category><![CDATA[User experence]]></category>

		<guid isPermaLink="false">http://louiseferguson.com/?p=1593</guid>
		<description><![CDATA[Looking into the affairs of a multi-million-pound turnover organisation, I came across the address of its registered office.
So I pumped it in to Google Maps, as you do, and came up with this.
A 360-degree turn gives a dual carriageway turning into a tunnel, a bricked-up pub, a neighbourhood car workshop, a clearly unrelated refrigerated vehicle [...]]]></description>
			<content:encoded><![CDATA[<p></p><p>Looking into the affairs of a multi-million-pound turnover organisation, I came across the address of its registered office.</p>
<p>So I pumped it in to Google Maps, as you do, and <a href="http://maps.google.com/maps?f=q&amp;source=s_q&amp;hl=en&amp;geocode=&amp;q=E3+3DA&amp;sll=51.452594,-0.070284&amp;sspn=0.031183,0.090895&amp;ie=UTF8&amp;ll=51.53116,-0.010579&amp;spn=0,359.977276&amp;z=16&amp;iwloc=A&amp;layer=c&amp;cbll=51.527059,-0.010734&amp;panoid=K_hiJ3U4lw83YpLUAc2Stg&amp;cbp=12,27.43,,0,5" target="_blank">came up with this</a>.</p>
<p>A 360-degree turn gives a dual carriageway turning into a tunnel, a bricked-up pub, a neighbourhood car workshop, a clearly unrelated refrigerated vehicle depot, an intersection and a Tesco supermarket. Hmm. They might have been better off using their corner sweet-shop.</p>
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